For the loyal and enterprising customers of Sun Pharma in Nigeria, the proverbial statement ‘ a rising tide lifts all boats’ will be the most appropriate phrase to describe their situations, as the new management of Sun Pharma, which newly acquired the former Ranbaxy Pharma, has promised them improved products and services.
This assurance was brought to bare by the Country Managing Director, H.S. Arora, during the annual customers forum, which was held recently at the Sun Hotel, Ikeja, Lagos. Arora, who expressed his delight in the outstanding performance of the top 25 distributors of the company in Nigeria, urged them to expect better transactions in the new business year.
He further intimated the partners on the new developments in the company as a result of their merger with Sun Pharma, noting that the company’s new year calendar now starts in March as against April, adding that they just opened a new chapter –‘growing together’ in March 25, 2015.
Explaining the benefits of the merger, he said the combination of Sun Pharma and Ranbaxy created the fifth-largest specialty generics company in the world and the largest pharmaceutical company in India, worth of five billion dollar annual financial transactions.
The Sun Pharma country boss urged his distributors nationwide to plan their purchase patterns towards the new policies of the company as their incentives will be measured according to the rules. Interestingly, he noted that distributors do not need 100 percent to win incentives, stating a maximum of 80 percent will qualify them for a reward from the company.
He however pleaded for the continuous support of all distributors towards achieving the targets for the 2015 business year, as the organisation has got 3,000 products, to the benefits of all customers, and for the improvement of health care delivery system in Nigeria.
Concerning conflict resolution, Arora made it clear to the partners that his doors and lines are always open to anyone who has got any complaint relating to the company and their services, adding that the happiness of one is the happiness of all.
For the 2014 business year, a number of their partners performed excellently as they were rewarded accordingly.
Arora however encouraged them to improve on their business transitions with the firm as there abound several opportunities for as many as will push more this year.